FAQ
General Questions
Where does your olive oil come from?
Our olive oil is sourced from the pristine island of Thassos, Greece, renowned for its centuries-old olive groves. It's crafted with care to ensure the highest quality and freshest taste.
What makes your extra virgin olive oil with rosemary and spices special?
Our extra virgin olive oil is naturally infused with rosemary and spices, creating a unique flavor profile. The composition includes:
- 95.5% pure olive oil
- 2% cinnamon
- 1.5% rosemary
- 0.5% pepper granules
- 0.3% chili pepper
- 0.2% bay leaves
This combination offers a delightful Mediterranean essence, perfect for enhancing your dish
What makes your honey unique?
Our honey is harvested from the pine trees of Thassos, Greece. It’s naturally rich in nutrients, has a robust flavor, and is free from any additives, making it an authentic Greek treasure.
Where do you source your oregano?
Our wild oregano is hand-picked from the mountainous regions of Crete, Greece. Its bold aroma and flavor are a testament to the Mediterranean sun and soil.
Product-Specific Questions
Is your olive oil pure and unfiltered?
Yes, our olive oil is 100% pure and unfiltered. It is cold-pressed to retain its natural nutrients and bold flavor, ensuring that every drop is as fresh as possible.
Does your honey contain any additives or sugar?
No, our honey is completely natural. We do not add any sugar, preservatives, or artificial flavors. It’s just pure, raw pine honey from Thassos.
How is your oregano different from regular oregano?
Our wild oregano from Crete is sun-dried and harvested in its natural habitat, resulting in an intense flavor and aroma unmatched by commercially grown varieties.
Shipping & Delivery
Do you ship internationally?
Currently, we only ship to Germany. We are working hard to expand our shipping services and will offer worldwide shipping starting in 2025. Stay tuned for updates!
How long does shipping take?
For most European countries, delivery takes 3–5 business days. We’ll provide tracking information for your convenience.
What are the shipping costs?
Shipping costs depend on your order size and location. Detailed information will be provided during checkout.
Storage & Usage
How should I store the olive oil?
To maintain its quality, store the olive oil in a cool, dark place, away from direct sunlight and heat. Always keep the bottle tightly sealed.
Does the honey crystallize?
Yes, natural honey may crystallize over time. This is a normal process and does not affect its quality. To liquefy it, place the jar in warm (not boiling) water.
How long can I keep the oregano fresh?
Our oregano stays fresh for up to two years if stored in a cool, dry place, away from direct sunlight. Make sure to seal the container after each use.
Returns & Customer Support
What if I’m not satisfied with my purchase?
Your satisfaction is our priority. If you're not happy with your order, please contact our customer support team within 14 days of receiving your product. We'll work to make it right.
How can I get in touch with customer support?
You can reach us via email at [info@agnogourmet.com] or through our contact form on the website. We're here to help!